FAQ
Getting Started with VoltFax
Do I need a fax machine?
No. VoltFax works entirely online, so you can send and receive faxes from your browser, email, or phone without any fax hardware.
Can I keep my existing fax number?
Yes. You can port your existing fax number to VoltFax during setup. Porting times may vary depending on your current provider.
Can I send faxes from my phone?
Yes. VoltFax works on mobile browsers, allowing you to send, receive, and manage faxes from your phone or tablet.
What file types are supported?
VoltFax supports common document and image formats including: PDF, DOC / DOCX, JPG / JPEG, PNG, and TIFF. Additional file formats may be added over time.
How quickly are faxes delivered?
Most faxes are delivered within minutes, though delivery speed can vary depending on the recipient’s fax provider and line availability.
Can multiple users share an inbox?
Yes. Business plans support shared inboxes so teams can collaborate and manage incoming faxes together.
Is VoltFax secure?
Yes. VoltFax uses encrypted connections and secure cloud infrastructure to help protect your documents and account access.
Can I cancel my plan anytime?
Yes. You can upgrade, downgrade, or cancel your subscription at any time from your billing settings.
