Security Overview
Last Updated: 6/6/2026
At VoltFax™, security is an important part of how we design, operate, and maintain our services.
VoltFax™ is a brand operated by BWN Ventures, LLC.
This Security Overview provides a general description of our security practices and is intended for informational purposes only. It does not create contractual commitments, warranties, guarantees, certifications, or legal obligations.
Security practices may change over time as our systems, services, and business evolve.
Our Security Approach
VoltFax is designed to help individuals, professionals, and businesses securely send, receive, and manage fax communications using modern cloud-based technologies.
Our security program focuses on:
- protecting customer information;
- protecting account access;
- maintaining service reliability;
- reducing operational risk;
- monitoring and responding to security threats;
- continuously improving security practices.
Encryption
VoltFax utilizes industry-standard encryption technologies designed to help protect information during transmission and storage.
Security measures may include:
- encrypted communications using TLS;
- encryption of stored information;
- encrypted connections between systems and services;
- encrypted administrative access where applicable.
Encryption technologies and configurations may change over time as security standards evolve.
Authentication and Access Controls
VoltFax employs authentication and access-control mechanisms designed to help prevent unauthorized access.
Examples may include:
- secure user authentication;
- password protections;
- role-based permissions;
- account authorization controls;
- session management controls;
- administrative access restrictions.
Customers are responsible for maintaining the security of their account credentials and devices.
Infrastructure Security
VoltFax relies on modern cloud infrastructure and service providers to support availability, scalability, and security.
Security measures may include:
- network protections;
- infrastructure monitoring;
- system hardening;
- access restrictions;
- vulnerability management practices;
- service-provider security controls.
Infrastructure providers may maintain additional security measures within their own environments.
Monitoring and Logging
VoltFax may maintain logs and monitoring systems designed to help:
- detect suspicious activity;
- identify operational issues;
- investigate security incidents;
- troubleshoot service disruptions;
- improve reliability and performance.
Log retention periods may vary based on operational, legal, and security requirements.
Fraud and Abuse Prevention
VoltFax may utilize automated and manual processes designed to detect and prevent:
- unauthorized access attempts;
- account abuse;
- fraudulent activity;
- spam activity;
- suspicious usage patterns;
- security threats.
Protective measures may include account restrictions, verification requirements, temporary suspensions, or other actions when appropriate.
Third-Party Providers
VoltFax relies on third-party providers to help operate the Service.
Such providers may support functions including:
- cloud hosting;
- authentication;
- payment processing;
- telecommunications services;
- communications routing;
- analytics;
- content delivery;
- security services.
Third-party providers maintain their own security programs, policies, and controls.
VoltFax does not control every aspect of third-party security practices.
Customer Responsibilities
Security is a shared responsibility.
Customers are responsible for:
- protecting account credentials;
- maintaining secure devices;
- using strong passwords;
- restricting unauthorized access;
- maintaining backups when appropriate;
- reviewing account activity;
- promptly reporting suspected security incidents.
HIPAA-Eligible Services
Certain subscription plans may be designated as HIPAA-ready or HIPAA-eligible.
HIPAA-related protections apply only where:
- a HIPAA-eligible plan is purchased;
- VoltFax expressly offers HIPAA services for that plan; and
- a Business Associate Agreement (“BAA”) has been fully executed.
Additional details are available in the VoltFax HIPAA Terms and Business Associate Agreement.
Security Incident Response
VoltFax maintains processes intended to identify, evaluate, investigate, and respond to suspected security incidents.
Response activities may include:
- investigation;
- containment;
- remediation;
- recovery efforts;
- communication where appropriate and required by law.
Not all events constitute security incidents, and response actions may vary depending on the circumstances.
Continuous Improvement
Security threats continually evolve.
VoltFax periodically reviews and may update security practices, technologies, policies, and procedures to help address changing risks and operational requirements.
No Security Guarantees
While VoltFax implements security measures designed to help protect information, no system, network, platform, communication method, software application, or security control can guarantee absolute security.
Accordingly, VoltFax cannot guarantee that unauthorized access, disclosure, alteration, destruction, loss, misuse, or other security events will never occur.
This Security Overview is provided solely for informational purposes and does not create any contractual commitment, warranty, representation, certification, or guarantee regarding the security of the Service.
Contact
VoltFax™
BWN Ventures, LLC
Security Inquiries: [email protected]
Privacy Requests: [email protected]
Legal Inquiries: [email protected]
Support: [email protected]
To report a suspected security issue involving VoltFax, please contact:
