Troubleshooting Fax-to-Email
If your incoming faxes are not arriving in your email inbox, there are several things you can check.
Verify Fax-to-Email Is Enabled
Sign in to your VoltFax account and confirm that Fax-to-Email is turned on for your account.
Confirm Your Email Address
Make sure the configured email address is correct and still active.
If you recently changed your email address, update your Fax-to-Email settings accordingly.
Check Your Spam or Junk Folder
Some email providers may incorrectly classify fax notifications as spam. If necessary, add VoltFax to your safe sender or allow list.
Review Notification Settings
Verify that email notifications have not been disabled in your account settings.
Confirm the Fax Was Received
Check your VoltFax Inbox to determine whether the fax was successfully received.
- If the fax appears in your Inbox but not your email, the issue is likely related to email delivery.
- If the fax does not appear in your Inbox, the sender’s transmission may have failed or the fax may still be processing.
Contact Support
If Fax-to-Email still isn’t working after completing these steps, contact VoltFax Support and provide:
- Your account email address
- The destination email address configured for Fax-to-Email
- The approximate date and time the fax was sent
- The sender’s fax number, if available
This information helps our support team investigate the issue more efficiently.
